Manager - Sales and After-Sales

• Results driven.
• MBA/Degree in Sales and Marketing or any other professional qualification in a relevant field.
• 6-10 years' experience in the relevant field.
• Previous experience in Automobile industry is a definite advantage.
• Key achievements in automobile industry will be an added advantage (Vehicle sales and After-sales).
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• Excellent active listening, negotiation and presentation skills.

• Act as an ambassador for the company's culture.
• In-depth understanding of marketing guidelines and policies of the company and brands.
• Update and enforce policies relevant for the special sales division.
• Attend to tender/bidding matters and fleet deals related to the business.
• Working on expanding the business network on company brands.
• Formulate special sales/budget strategies for the division by collaborating with all related divisions.
• Manage and coordinate after-sales teams and managers.
• Oversee, Coach and Support day-to-day organization with the after-sales team.
• Analyze customer quality surveys and support staff in improving the quality of service.
• Analyze the local market, monitor competition offers, conditions and wages and apply the manufacturer's commercial policy.
• Implement the after-sales business plan, the CRM contact plan and the processing of leads.
• Set up the after-sales activity forecast (turnover and workshop hours) and define action plans for implementation.