No sentient being can exist without communication. The transference of meaning can be done by transmitting meaning from one person to another or from one living organism to another, where information and ideas can be conveyed and understood. Although a sentient being can be defined as any living organism that has the capacity to think, feel, and act with consciousness, machines are being invented to mimic the essence of what constitutes “life”.

Data science and algorithms are the blood and brains used to build intelligent machines that can improve how we communicate. Artificial intelligence (AI) and technology are working alongside humans to create a whole new experience of communication. “Artificial intelligence” means a technology that is proficient in performing the tasks that are characteristic of human intelligence. Such machines are being programmed and trained to identify what makes humans react; incorporating the elements of emotional expressions, trust, engagement, listening, and reacting. Intelligent machines are trained on how to use words, voices, body movements, and gestures that will thereby influence the machine’s reactions.

Below figure shows the Forecast of Global AI market,according to researches held by Statista

Source: Statista

For example, Nextiva, the business phone service company, has come up with their most recent AI innovation; NextOS, which combines a wide number of business applications that includes every step of the customer interaction process, as well as internal corporate communications!

NextOS integrates each application into one single platform. Through the use of Artificial Intelligence and tools such as NextIQ, SmartTopics, and NextStep, automations are made to compliment data collection. AI in Nextiva is used to categorize the customer experience, and a back-end algorithm is used to automatically trigger the different operations based on this categorization. In the long-term, AI can improve their public relations.

Furthermore, communication can flow vertically or laterally. Vertical communication can be further divided into downward and upward communication. Information that flows from a higher level to lower level is referred to as downward communication. This method is generally used by group leaders and managers to assign goals and objectives. On the other hand, upward communication flows to a higher level or group and takes the form of feedback or progress reports on how things can be improved. Lateral communication takes place between members of the same work group who are at the same level. This type of communication is often necessary to save time and facilitate coordination among teams and groups of employees. How does artificial intelligence fit into these methods of communication? And what use do they have?

Whether downward, upward, or lateral communication, AI can emphasize the human factor in communication, such as the truth, the experience, and the human freedom to help communication without human conflict within teams. AI can ensure fair play, where the vertical channels cannot be breached, and employees can go above and around their superiors and peers to get things done efficiently, accurately, and on time. Artificial intelligence can provide in-depth information about what networks can and cannot do, they can report on insights on real time basis and draft trend assessments. AI may use virtual reality applications to deliver information to managers, and conferences are no longer grouped around a three-way telephone-set but can be virtually experienced.

In conclusion, artificial intelligence aided communications are reshaping the way we communicate in organizations. It is no longer necessary for employees and customers to be at the organization’s premises. Moreover, the line between an employee’s work and non-work life is no longer distinct. Organizational boundaries are becoming less relevant as a result of this technological shift. Although the goal of perfect communication is unattainable, AI can do so much more for people. There is a new era of communication gliding its way into many organizations, and this world can choose to embrace this change or resist its magnanimous effect.

 

 

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